WiFi connected but no internet access? Well, this is an issue that almost every user might have encountered at least once in life. And, like many others, you’ve come here looking for a solution. Well, guess what? We are going to help you fix the issue within 5 minutes! But, a little coordination is needed from your side as well.
It’s not much! All you have to do is, carefully walk through the troubleshooting tips mentioned in this blog post. But, before you do that, let’s first make you familiar with the reasons why you’re facing the issue.
- Poor connection between the router and modem
- Issue from the side of your Internet Service Provider
- Corrupt DNS cache
- Anti virus or security software is causing issues
Now that you’re aware of the factors why you can’t connect to the internet, it’s time that you read on and learn how to troubleshoot the issue.
Troubleshooting: WiFi Connected But No Internet Access
1) Connect the Router to the Modem
Start by ensuring that your Netgear router is properly connected to the modem. If the connection between your WiFi devices is poor, it’s probably because you’ve connected them wirelessly.
To fix this issue, it is recommended that you make use of an Ethernet cable to connect to your router and modem. Why? Well, using a cable to connect devices is a safer option in comparison to connecting devices wirelessly.
Once a proper connection has been established between your devices, check whether the issue has been fixed or not. If not, then continue reading.
2) Contact Your Internet Service Provider
There is a possibility that the internet issue might be because of your ISP. Therefore, give your Internet Service Provider a call and tell them the exact problem that you’re facing. They should be able to provide you with on-call instructions to fix the issue.
In case they fail to do so, ask them to send an agent to physically inspect your Netgear router. If that too doesn’t work in your favor, then feel free to get in touch with our experts. They’ll surely help you in resolving the issue at hand.
3) Flush Your Domain Name System (DNS)
Sometimes, DNS cache can lead to the WiFi connected but no internet error. To resolve the issue, you need to flush DNS by following the steps mentioned below:
- Press the Windows key on your keyboard.
- Go to the Start menu, type cmd and the Enter key.
- The Command Prompt will open.
- Type ‘Successfully flush the DNS Cache’ and hit Enter.
- As soon as you hit Enter, the cache will get cleared.
Hopefully, clearing the DNS cache might have resolved the issue. In case the issue persists, then perhaps, updating the firmware of your device by performing routerlogin might help.
4) Update the Firmware of the Router
An outdated firmware is another reason why the ‘WiFi connected but no internet’ error is troubling you. Thus, make sure that you keep on updating the firmware of your Netgear router from time to time.
Here are the step-by-step guidelines to update the firmware of your WiFi device:
- Power on your laptop and open Mozilla Firefox.
- Then, access the www.routerlogin.net web page.
- Navigate to the Settings option.
- Click on the Firmware Update button.
- After a minute or two, your WiFi device will get updated.
5) Reset Your Netgear WiFi Router
Another thing that you can do to fix the issue at hand is to reset your home router. Yes, agreed, resetting your device will erase every change that you’ve made to it, but trust us, in the end, it’s gonna be worth it.
Follow the instructions mentioned below to reset your Netgear WiFi router:
- Open a new tab in the web browser you’re currently using.
- Visit http://routerlogin.net and go to Settings > Erase.
- Select the ‘Restore to default settings’ option and wait for some time.
After a couple of seconds, your router will get restored to its factory default settings. Not just that, but you’ll also get rid of the ‘WiFi connected but no internet’ error.
On the off chance, if you are still stuck with the issue, don’t panic! Simply get in touch with our technical experts for further assistance.